At Nexcalviro, we prioritize transparency and fairness in our post-purchase process. This policy is designed to align with the Sale of Goods Ordinance of Hong Kong , ensuring that your rights as a consumer are respected while maintaining clear operational standards for our handbag collection.
Scope of Application
This Return and Refund Policy apply exclusively to purchases made and delivered within the Hong Kong Special Administrative Region. Because Nexcalviro focuses its operations solely on the local market, we do not facilitate returns or exchanges from locations outside of Hong Kong.
The 30-day eligibility period begins the moment the logistics provider confirms delivery to your specified address. By engaging with our services, you acknowledge that our administrative and physical return processes are bound by the legal framework of the Hong Kong SAR.
Condition of Goods
To maintain the integrity of our inventory and ensure fairness, we require that items remain in their original state. While we provide protection for items that arrive in a damaged or incorrect state, the product must be returned with all original packaging, tags, and any protective fillers included during the shipping process.
The item must be unused and in the same physical condition as when it was received at your doorstep. We encourage customers to inspect their handbags immediately upon arrival. If an error is found, please notify our team promptly.
**Please note that we do not accept returns or provide refunds for a change of mind. **
Our commitment is to resolve issues involving defects or order inaccuracies, so we ask that you confirm your choice thoroughly before your purchase is finalized.
Fiscal Details
We believe in a straightforward fiscal process without hidden costs. In compliance with high transparency standards and to facilitate a smooth experience, Nexcalviro does not charge any restocking fees for items returned under this policy. If you receive a damaged or incorrect handbag, we will arrange a complimentary pickup from your location. Since our primary payment method is Cash on Delivery, we do not have your banking information on file.
For approved refunds, we will contact you via support@nexcalviro.com to request your bank transfer details. Once we receive this information, the refund is initiated immediately. The amount typically reflects in your account within 5 to 6 business days, depending on the speed of your specific banking provider. Every refund issued is for the full amount paid at the time of delivery.
Statutory Rights
This policy operates in accordance with the consumer protection laws of Hong Kong, including the Sale of Goods Ordinance, which implies that goods must be of merchantable quality and fit for their intended purpose. Nothing in these terms is intended to limit or exclude your statutory rights as a consumer under local law.
If a product is found to be defective or not as described, you are entitled to a solution, which we fulfill through replacement or a full refund if a replacement is unavailable. Our internal inspection occurs within 24 hours of the item returning to our facility to ensure a prompt resolution.
For any inquiries regarding your rights or the status of a return, our support team remains live from 10:00 AM to 6:00 PM HKT, Monday through Friday . We are dedicated to providing a clear, humanized, and professional response to every concern, ensuring your experience with Nexcalviro is grounded in trust and operational excellence.