At Nexcalviro, we are dedicated to providing a seamless delivery experience for our customers. This Shipping Policy outlines our operational procedures and commitments, ensuring full transparency in accordance with the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance of Hong Kong.
Territorial Limits
Nexcalviro operates exclusively within the Hong Kong Special Administrative Region . We focus our resources on serving the local community and do not offer international shipping or delivery to locations outside of Hong Kong at this time.
By restricting our service area, we can maintain strict control over our logistics chain and ensure that every handbag reaches its destination in the condition expected. All orders placed through our platform must have a valid delivery address within the region to be processed.
Pricing Transparency
We believe in straightforward pricing without any hidden surprises at checkout. Nexcalviro provides free shipping on all orders across Hong Kong. There are no additional delivery fees, fuel or handling charges, or flat rates added to your purchase.
The price you see listed for our handbags is the exact and final amount you will pay upon delivery. This commitment to cost transparency is a core part of our service, ensuring you can shop with confidence knowing the total expenditure from the moment you select your item.
Payment on Delivery Protocol
To provide a secure and traditional shopping experience, we operate solely on a Cash on Delivery (COD) basis.
- Process: Once our courier arrives at your doorstep, you will be required to provide the full payment in cash.
- Exact Change: We kindly ask customers to prepare the exact amount specified in their order confirmation, as our delivery partners may have limited change available.
- Validation: Payment must be collected before the package is handed over. This method ensures that you only pay once the physical product has arrived at your location, removing the need for online transactions or the sharing of sensitive bank details during the initial purchase.
Dispatch Definition
Understanding when an order moves from our warehouse to the logistics network is essential for managing your purchase.
- Handling Time: We require 1 business day to package your handbag and prepare all necessary documentation.
- Dispatch: Once the item is handed over to our logistics partner, it is officially "Dispatched." At this specific point, the order can no longer be cancelled.
- Transit: Following dispatch, the delivery will be completed within an additional 1 to 2 business days.
- Status: If you wish to cancel an order, you must do so before the dispatch status is triggered. Once in transit, the delivery process must be completed as scheduled.
Our support team is available from 10:00 AM to 6:00 PM HKT, Monday through Friday , to answer any questions regarding your shipment. You can reach us at support@nexcalviro.com for real-time updates or assistance with your delivery.