Terms and Conditions: The Modular Guide
Nexcalviro provides high-quality handbags specifically for the Hong Kong market. These Terms and Conditions govern your relationship with our platform. By placing an order, you agree to these rules, which are designed to be transparent and compliant with the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance of Hong Kong.
Module: The Brand & The User
Nexcalviro is a dedicated provider of fashion accessories operating exclusively within the Hong Kong Special Administrative Region. We do not facilitate transactions or deliveries outside of this jurisdiction. As a user, you agree to provide accurate information during the checkout process.
Our website is intended for personal use, and any unauthorized attempt to interfere with our digital operations or provide false delivery data is strictly prohibited. All agreements made through this platform are subject to the exclusive jurisdiction of Hong Kong courts.
Module: Logistics
We prioritize an efficient flow from our warehouse to your door. Our logistics framework is built on the following schedule:
- Processing: We require 1 business day to verify your order, package the item, and hand it over to our shipping partners.
- Transit: Once dispatched, the delivery timeline is 1 to 2 business days.
- Cancellation Window: You may cancel your purchase freely while the item is still in our facility. However, once the product is with the logistics team, the delivery must be completed.
- Payment Method: We operate on a Cash on Delivery (COD) basis . You will pay the full amount at your doorstep. We do not apply any hidden charges or shipping fees; the price you see is the final amount due.
Module: Returns
We maintain a 30-day return policy that starts the moment the item is delivered. This policy is strictly for instances where a customer receives a damaged or incorrect product.
- Process: Email us at support@nexcalviro.com to report an issue. We will arrange a courier pickup at our own expense.
- Inspection: Once we receive the item, we take 24 hours to inspect its condition.
- Resolution: We will provide a replacement if the item is in stock. If a replacement is not possible due to availability or if the damage is irreparable, a full refund will be issued.
- Refund Method: Since we use COD, we will request your bank details via email and perform a bank transfer. Funds typically reflect in your account within 5 to 6 business days .
- Restocking: There are no restocking fees.
- Finality: We do not accept returns or exchanges for a change of mind. We ask that you ensure you are fully satisfied with your selection before finalizing your order.
Module: Support
Our team is here to ensure your experience is smooth and straightforward. If you have questions regarding your order, delivery status, or our policies, please reach out to us.
- Contact Email: support@nexcalviro.com
- Operational Hours: 10:00 AM to 6:00 PM (HKT), Monday through Friday .
- Response Commitment: We strive to address all inquiries within one business day during our active hours. We are happy to help resolve any concerns to maintain a transparent and reliable shopping environment for all our customers in Hong Kong.